Frequently Asked Questions
What are electronic course materials?
Electronic course materials are digitally-enhanced versions of traditional print course materials that can be downloaded on a computer, desktop, laptop, or tablet.
Do I need to have a technical background to take a course with electronic course materials?
No. Your materials will be accessed through an electronic bookshelf that’s designed to be intuitive and easy to operate. Additionally, you have access to a video demonstration that walks you through the basic functions as well as the Help section, both located at https://coursematerials.managementconcepts.com
Do I still have to come to the class?
Yes. The bookshelf provides access to electronic course materials used in class for instructional purposes. It is not a replacement for attendance in the course itself.
When and how will I gain access to the electronic course materials?
You will receive a welcome email from firstname.lastname@example.org with login credentials one week prior to the class start date. (Please check your Spam folder if you do not see the email at this time). The electronic course materials will be waiting on your bookshelf when you log in for the first time.
To log in, follow the instructions below:
What should I do if no books are available on my bookshelf?
What device do I bring to class to access my electronic course materials?
Management Concepts will supply you with a laptop to use during your class, so you will not need to bring a device to access your electronic course materials.
What do I need to do to prepare for my class?
If you will be using a laptop or desktop at home to access your electronic course materials outside of class, you will need to verify your browser by clicking here.
For optimum performance of electronic course materials, please use the most current version of either of these browsers on your laptop:
- Windows: Internet Explorer 9, Google Chrome 26.0+, and Mozilla Firefox 20.0+
- Mac: Safari 5.1+
What features are currently available on the electronic course materials bookshelf?
On your bookshelf you can search by title, author, or topic. You can view the bookshelf like a traditional bookshelf, or switch to a list view. Within the materials, you can annotate, take notes, bookmark pages for quick access, highlight, and search by keyword. Notes and bookmarks can be accessed from any device with an internet connection and a browser.
What if I open my bookshelf and the wrong book is there?
I’m in the middle of reading a book for a class, how do I get back to my bookshelf quickly?
Hit the home button at the top of your toolbar.
I’m reading a book and clicked on a hyperlink and now my book is no longer on the screen.
Any hyperlinks clicked while reading your book will open in a different tab of your browser. To navigate back to your book, close the tab that the hyperlink opened in.
I clicked on the table of contents but now I can only see half of my book on the screen. What should I do?
In order to collapse the Table on Contents, click the white back arrow at the top of the Table of Contents pane once you navigate to the section you would like to read.
The text on my screen is too small or too large, how can I make adjustments?
Zoom Control Instructions for Google Chrome (two options):
To adjust the size of everything on the webpages you visit, including text, images, and videos:
- Click the Chrome menu on the browser toolbar
- Select Settings.
- Click Show advanced settings.
- In the “Web Content” section, use the "Page zoom" drop-down menu to adjust the zoom.
To adjust the zoom on your current page:
Use the zoom options in the Chrome menu
to make everything on a webpage larger or smaller.
- Click the Chrome menu on the browser toolbar.
- Find the “Zoom” section in the menu and choose one of the following options:
- Click to make everything on the page larger. You can also use the keyboard shortcuts Ctrl and + (Windows, Linux, and Chrome OS) and and + (Mac).
- Click - to make everything smaller. You can also use the keyboard shortcuts Ctrl and - (Windows, Linux, and Chrome OS) and and - (Mac).
- To go into full-screen mode, click . You can also use the keyboard shortcuts F11 (Windows and Linux) and - Shift - F (Mac). If you’re using Chrome OS, you can also press at the top of your keyboard.
Zoom Control Instructions for Firefox:
- Click the menu button on the right. The customization menu will open and you will see the zoom controls at the top.
- Use the + button to zoom in, and the - button to zoom out. The number in the middle is the current zoom level - click it to reset the zoom to 100%.
If I don't have internet access, can I still access electronic course materials?
An internet connection is only required when downloading the materials for the first time. Each browser has different capabilities; however, if it has already been downloaded, you will be able to access electronic materials for at least one course without a connection.
Can I read electronic course materials on my bookshelf from home?
You can read your electronic course materials from home or anywhere else with an internet connection. If it has already been downloaded, you will be able access electronic course materials for at least one course without an internet connection from home.
What internet browsers can I use to access and read electronic course materials?
- Windows: Internet Explorer 9, Google Chrome 26.0+, Mozilla Firefox 20.0+
- Mac: Safari 5.1+
- Windows: Internet Explorer V8 and below
- Mac: Safari 5.1 and below
Can I access and read electronic course materials at home and pick up where I left off in class?
Yes and your notes, bookmarks, highlights, and favorites are available as well. When you log in and open your course materials from home, you will be asked if you would like to return to your last page.
How do I bookmark a page so I can follow along in class?
Use the "Favorites" button in the top navigation bar to bookmark a specific page and easily access it at a later date. If you are unsure which icon represents "Favorites," click the "Question Mark" for an icon key.
Can I cut and paste from the text to take notes and send them to my personal email?
Yes, you can copy and paste text into any email of your choosing.
What do I get to take home after the class?
You will have unlimited, continuous access to the current version of the electronic course materials for three years. Management Concepts-provided laptops are for classroom use only and must be returned at the end of class.
Can I access and read electronic course materials on my Kindle?
Electronic course materials are not supported on Kindle devices at this time
Can I access and read electronic course materials on my Nook?
Electronic course materials are not supported on Nook devices at this time.
How do I register for a course?
How much does it cost to register for a class using electronic course materials?
There is no difference in the price of a class that uses electronic course materials.
Is technical assistance available throughout for the class?
Yes. If you need help getting into the portal, or resolving other technical issues, contact our technical support team, toll-free, at 844.876.7476
or send an email to email@example.com
What if I forget my password?
Can I print the course content?
Yes, electronic course materials can be printed but not until the class has been completed.