Customer Service Training Course for Professionals

Overview

Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.

Who Attends

This course is designed for professionals looking to improve the customer service experience and develop techniques to build strong customer relationships.

Course Level: Basic
CLP: 16 | CPE: 16
Duration: 2 Days

Price: $ 1459.00 Course prices shown here do not include a credit card surcharge. Payments by ACH, EFT, or check do not include the surcharge and are offered at a lower price. At checkout, you may choose a payment method that avoids the credit card surcharge.
A 3% credit card surcharge will be applied.

Course Details

FAQs Technology Requirements

For Groups

Volume Discounts (5+ Seats) Private Group Training Icon

Private Group Training

Available Dates

Guaranteed to Run are designated with a

September 14 - September 15, 2026

Class ID: 264374007

Virtual

9 AM - 5 PM EST

October 8 - October 9, 2026

Class ID: 264374008

Virtual

9 AM - 5 PM EST

November 2 - November 3, 2026

Class ID: 264374009

Washington, DC

8 AM - 4 PM EST

December 7 - December 8, 2026

Class ID: 264374010

Virtual

9 AM - 5 PM EST

January 14 - January 15, 2027

Class ID: 274374001

Virtual

9 AM - 5 PM EST

March 1 - March 2, 2027

Class ID: 274374002

Virtual

9 AM - 5 PM EST

June 7 - June 8, 2027

Class ID: 274374003

Virtual

9 AM - 5 PM EST

August 9 - August 10, 2027

Class ID: 274374004

Washington, DC

8 AM - 4 PM EST

September 13 - September 14, 2027

Class ID: 274374005

Virtual

9 AM - 5 PM EST

November 1 - November 2, 2027

Class ID: 274374006

Washington, DC

8 AM - 4 PM EST

December 6 - December 7, 2027

Class ID: 274374007

Virtual

9 AM - 5 PM EST

Learning Objectives

Evaluate the benefits of exceptional customer service and meeting customer expectations
Achieve better customer relations through the stages of dialogue
Determine strategies and techniques to manage customer service challenges
Demonstrate the ability to develop strong customer relations by receiving and implementing customer feedback

Additional Features

Learn More

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Customer Service Skills and Techniques

Overview

Who Attends

For Groups

Available Dates

Learning Objectives

Additional Features

Credits

This course is part of the following Management Concepts Certificate Programs:

Core Courses

Elective Courses

Prerequisites:

Mandatory

Suggested

Course Activities

Course Topics