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Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.
This course is designed for professionals looking to improve the customer service experience and develop techniques to build strong customer relationships.
Course Level: Basic
CLP: 16 | CPE: 16
Duration: 2 Days
Price: $ 1459.00
Guaranteed to Run are designated with a
June 8 - June 9, 2026
Class ID: 264374004
Virtual
9 AM - 5 PM EST
August 10 - August 11, 2026
Class ID: 264374006
Washington, DC
8 AM - 4 PM EST
September 14 - September 15, 2026
Class ID: 264374007
Virtual
9 AM - 5 PM EST
October 8 - October 9, 2026
Class ID: 264374008
Virtual
9 AM - 5 PM EST
November 2 - November 3, 2026
Class ID: 264374009
Washington, DC
8 AM - 4 PM EST
December 7 - December 8, 2026
Class ID: 264374010
Virtual
9 AM - 5 PM EST