Master compensation and pay in the federal sector! This course will equip you with a thorough understanding of the laws, regulations, and policies that govern federal compensation and pay. You’ll build a solid foundation of federal pay systems, including—but not limited to—the Federal Wage System (FWS), General Schedule (GS), and the Senior Executive Service (SES). You’ll also learn how to administer HR functions within the federal framework and navigate pay and leave laws, compensation issues, and HR actions such as appointments, promotions, and reassignments.

Deliver exceptional customer service to support your federal HR customers! This course helps you anticipate customer needs, identify issues, and solve problems. Learn how to work with customers in the federal arena through root cause analysis, diagnosing and solving problems, and anticipating customer needs.

Build your knowledge of federal employee benefits. This course will prepare you to counsel current employees, separating employees, and potential retirees regarding their federal employee benefits. After taking this course, you will be able to effectively inform federal employees about their benefits, answer frequently asked questions, and identify when and where to escalate technical issues.

Build your understanding of the integrated nature of federal human resources (HR) functions and their role in the strategic management of the government's workforce. This course emphasizes the importance of a comprehensive perspective within federal government HR, recognizing the substantial influence HR decisions have on public administration. You will explore how collaborative efforts in the areas of compensation and benefits, talent acquisition, talent development, employee performance, employee relations/employee accountability, and labor relations contribute to the operational excellence and service delivery in the federal government.

Prepare for retirement with confidence. In this course, you’ll gain an in-depth understanding of the Federal Employees Retirement System (FERS) and best practices for transitioning into retirement. Through immersive exercises and strategic action-planning, you’ll learn how to weigh crucial financial and psychological factors, maximize your retirement annuity and benefits, and prepare the perfect retirement packet.

Increase HR operational efficiencies and performance through streamlining operations and optimizing processes on both a department and individual level. In this course, you will gain in-depth knowledge on benchmarking, service level agreements, and ways to evaluate and reward performance.

Increase the probability of successful HR outcomes by using the most effective tools, techniques, and best practices for preparing and communicating HR data and making data-driven decisions. Throughout this course, you will learn how to leverage HR analytics to add value to your organization and which regulations and reporting requirements are most useful and relevant to your position. By applying the Analytics Process Model and utilizing Microsoft Excel, you'll be ready to organize, analyze, and present HR data.

Gain a comprehensive overview of Federal HR and how it works, including processes, tools, and rules and regulations. You will then culminate your learning experience with with a capstone exercise based around a real-world Federal HR scenario.

Build a comprehensive foundation to navigate the unique dynamics of human resources (HR) within the federal government. HR professionals are responsible for understanding the finer details of HR within the federal government and the laws and practices governing this landscape. Whether you’re an aspiring HR practitioner, a new hire, or someone transitioning into the federal HR field, this course equips you with essential knowledge and skills to navigate the federal HR landscape.

Explore best practices to conduct and evaluate job analysis results to develop assessment methods for recruiting top candidates for your organization. Throughout this course, you will learn to develop candidate ratings, evaluation instruments, and structured interview questions in preparation for hiring. Discover how to conduct a job analysis, create job opportunity announcements, and craft candidate assessments to identify the most-qualified candidates that can fulfill your agency’s mission.

Gain valuable skills in problem-solving and negotiating to support your work as an HR consultant and grow your ability to foster partnerships between management and employees. Learn how to create and implement HR policies, programs, and processes to improve workforce performance and understand the link between HR and customer service.