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Terms and Conditions

Information About Classes

Registration Information for Open Enrollment Classes

To register for a class, the request must be made in advance of the class start date. Payment or method of billing is preferred at the time of registration. Registrations without payment or method of billing are not guaranteed and may be forfeited at any time prior to receipt of payment or method of billing. Class sizes are limited, so we recommend registering early to guarantee a space in the class.

Payment Information for Open Enrollment Classes

Credit card payments will be processed at the time of registration. For registrations submitted without payment, invoices are sent 3 weeks prior to the class start date, and payment is due within 30 days of the invoice date.

Methods of Payment

  • Credit cards (VISA, MasterCard, Discover, and American Express)*
  • Debit cards
  • Checks (agency and cashier’s)
  • Electronic funds transfer (EFT)

*As permitted by GSA SmartPay Bulletin No. 17, payment by credit card will incur a surcharge of 2.5%. To avoid the additional charge, you may pay by electronic or physical check.

Management Concepts bank information:

Bank Name: M&T Bank, NA
Routing (ABA) Number: 022000046
Account Name: Management Concepts, Inc.
Account Number: 9863718087
Swift Code: MANTUS3ABUF
D-U-N-S #: 08-235-5652
UEI: C2R2ML1DWXW6
TIN: 54-102-1611

NOTE: Please ensure that your registration number or invoice number accompanies your payment.

Once registered, the student will receive an email notification showing the registration has been completed. Additionally, the student will receive a class confirmation email no later than 2 weeks prior to the class start date confirming that the class will be held. Nonrefundable travel reservations should not be made before receiving the class confirmation. Accommodations and meals are not included in the tuition fee. Electronic course materials are included in the tuition fee. Upon request, printed copies can be provided for a fee per student guide by contacting customer service via online chat, phone at 888.545.8571, or email at [email protected]. For courses that have printed student materials, no additional fee will be charged.

If the class is full or has been rescheduled, notification of the change in class status will be sent via email.

Training Credit Accounts can only be applied to future registrations and may not be used as payment for classes delivered prior to the purchase of the Training Credit Account.

Cancellations and Transfers for Open Enrollment Classes

Student substitutions are permitted at any time up to the start of a class.

Fourteen days or more prior to the start of the class: No charges will be incurred for cancelling or transfer of class registration.

Thirteen days or fewer prior to the start of the class: The full tuition is due. There is no credit available to transfer or refund. If rescheduling, an additional payment in the amount of the new registration will also be due.

Student No-Show for Open Enrollment Classes

If a student fails to attend class, the full tuition is due and there is no credit available to transfer or refund.

Refunds and Credits for Open Enrollment Classes

Refunds are made upon request only for registrations cancelled 14 calendar days or more prior to the class start date. Otherwise, a credit will be issued. Credits granted can be used for any future class.

Certificate of Completion for Open Enrollment Classes and Private Group Training

Full class attendance and successful completion of all course requirements (graded or not) are required to receive a Certificate of Completion. Qualifying students will receive a pdf copy of their Certificate of Completion by email within 2 weeks of the end date of the class. In case of illness or unavoidable emergency that results in partial attendance, makeup time may be scheduled on a space-available basis.

Satisfaction Guarantee for Open Enrollment Classes and Private Group Training

Our commitment to your satisfaction is backed by a 100% satisfaction guarantee. If you are not satisfied that we delivered what we promised, just tell us why. For Open Enrollment classes, we’ll refund your tuition fee or apply it to another product or service of your choice. For Private Group Training, we will redeliver the course at no additional cost. This policy does not apply to the following courses and training offerings:

  • Career Gateway: Acquisition
  • Digital IT Acquisition Professional (DITAP) Program
  • The Effective Federal Leader
  • Federal Leadership Development Program
  • Frontline Federal Leader Impact
  • Leadership at the Peak
  • Leading Strategically in the Federal Government
  • School of Federal Leadership Excellence (SoFLE) programs

Student Nondiscrimination Policy for Open Enrollment Classes and Private Group Training

Management Concepts does not discriminate against individuals with disabilities who attend our classes. Management Concepts provides individuals with all assistance required by applicable laws and regulations. Management Concepts requires notice of at least 14 calendar days prior to the start of the class to ensure that any disability or special learning needs are addressed appropriately. If such notice is not provided for an Open Enrollment class, the individual will be automatically rescheduled for the next session of the course. For Private Group Training, an accommodation may not be guaranteed if notice is not provided.

Student Conduct Policy for Open Enrollment Classes and Private Group Training

Students attending Management Concepts courses are expected to act in a professional manner to other students, instructors, and Management Concepts staff while attending a course. This includes ensuring that you do not improperly use or present as your own someone else’s words, thoughts, or data in a class assignment. To best support your own learning, you should complete all graded assignments in this course yourself, without any use of generative artificial intelligence (AI). Please refrain from using AI tools to generate any content (text, video, audio, images, code, etc.) for an assignment or classroom exercise. Passing off any AI-generated content as your own (e.g., cutting and pasting content into written assignments or paraphrasing AI content) constitutes a violation of our Student Conduct Policy. If you have any questions about using generative AI, please contact customer service. In addition, professional conduct means that you do not engage in activity that provides an unfair or improper advantage in completing a course’s requirements. Further, in courses that require or allow student postings in Management Concepts online forums, online portals, or platforms used by the company to deliver virtual classes, professional conduct consists of: (1) not using these systems to damage, disable, overburden, or impair those systems or interfere with any other party’s use and enjoyment of them; (2) not attempting to gain unauthorized access to these systems through hacking, password mining, or any other means; (3) not obtaining or attempting to obtain any materials or information stored on these systems other than those explicitly authorized by Management Concepts; (4) not scraping or otherwise downloading in bulk any content on these systems, including but not limited to student postings, student information, online textbooks, course materials, trademarks, or logos; (5) not introducing or attempting to introduce viruses, trojan horses, worms, time bombs, corrupted files, malware, spyware, or any other similar software that may damage the operation of another’s computer or property; (6) not posting content that [a] defames, harasses, or threatens others, [b] discusses illegal activities with intent to commit them, [c] infringes another’s intellectual property, [d] is profane, pornographic, obscene, indecent, or unlawful, [e] constitutes advertising or any form of commercial solicitation, [f] constitutes information related to partisan political activities, and/or [g] is intentionally inaccurate or posted with the intent of misleading others. Failure to abide by this policy may result in a student’s dismissal from a course and/or forfeiture of tuition payment(s).

Intellectual Property Policy for Open Enrollment Classes and Private Group Training

By registering for or otherwise ordering a Management Concepts course or training service, you agree and acknowledge that Management Concepts training materials are protected by U.S. and international copyright laws. Therefore, you cannot reproduce, distribute, create derivative works of, or publicly display/perform such materials. In addition, you agree not to use the company’s training materials — including but not limited to the concepts and ideas expressed in the training — to create a competing product/service.

Third-Party Learning Elements or Systems Contained in Open Enrollment Classes and Private Group Training

Management Concepts courses contain learning elements and/or make use of systems from third-party vendors. The attendance in or purchase of a course constitutes acceptance of the third-party’s terms and conditions regarding the use of such elements/systems. For select courses, Management Concepts may issue badges to eligible students for the purpose of receiving a credential. When badges are issued, student information will be shared with a third-party vendor. Acceptance of badges constitutes acceptance of the third-party’s terms and conditions regarding the use of badges. These terms apply to both Open Enrollment class registrations/attendance and Private Group Training deliveries.

Audio and Video Recordings Required as Part of an Open Enrollment Class or Private Group Training

By registering for, attending, or ordering a Management Concepts course, you agree/consent to be video/audio recorded as necessary to complete the course if such recording is part of the course curriculum. Such recording will only be used by Management Concepts for the purpose of completing the performance requirements of the class you attend.

Replacement of Lost or Damaged Equipment Provided by Management Concepts in Open Enrollment Classes and Private Group Training

By registering in or ordering a Management Concepts course in which video/audio equipment or laptops are provided by the company to make recordings of student activities, you will be responsible at your own expense if such equipment is lost, stolen, or damaged while in your possession or custody.

Employer-Sponsored Training for Open Enrollment Classes and Private Group Training

Management Concepts offers and delivers only employer-sponsored training (i.e., business-to-government, business-to-business). Any agreement for the delivery of training and training services is between Management Concepts and the employer organization that has sponsored the training of the individual who will attend the delivery of a company course.

License Grant to Management Concepts for Open Enrollment Classes and Private Group Training

By submitting or distributing any content while attending a Management Concepts course — including but not limited to any student postings to Management Concepts online forums, online portals, or platforms used by it to deliver virtual classes — students hereby grant to Management Concepts a worldwide, nonexclusive, transferable, assignable, sublicensable, fully paid-up, royalty-free, perpetual, irrevocable right and license to host, transfer, display, perform, reproduce, modify, distribute, redistribute, relicense, and otherwise use, make available, and exploit students’ submitted/distributed content in whole, in part, in any form, in any media format, and through any media channels (now known or hereafter developed).

Student Content Disclaimer for Open Enrollment Classes and Private Group Training

You (the student) understand that when accessing and engaging with Management Concepts online forums, online portals, or the platforms used by the company to deliver virtual classes, you will be exposed to other student content from a variety of sources and that Management Concepts is not responsible for the accuracy, usefulness, reliability, or intellectual property rights of or relating to such student content. You further understand and acknowledge that you may be exposed to student content that is inaccurate, offensive, defamatory, indecent, or objectionable; and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Management Concepts with respect thereto. Management Concepts does not endorse any student content or any opinion, recommendation, or advice provided/submitted by students in the company’s online forums, online portals, or the platforms used by it to deliver virtual classes. Management Concepts does not have any obligation to monitor any student content or any other student communications submitted or made through Management Concepts online forums, online portals, or the platforms used by the company to deliver virtual classes. However, Management Concepts reserves the right to review student content and to exercise its sole discretion to edit or remove, in whole or in part, any student content at any time and for any reason. Without limiting the foregoing, upon receiving notice from a student that specific student content allegedly does not conform to Management Concepts’ policies governing student content, Management Concepts may investigate the allegation and determine in its sole discretion whether to remove the student content at issue, which it reserves the right to do at any time and without notice.

Student Marketing Policy for Open Enrollment Classes and Private Group Training

By enrolling and/or attending a Management Concepts course, you (the individual student) agree to: (1) have your contact information added to the company’s marketing database and (2) receive marketing information from the company. The previous shall apply except as specifically provided otherwise by this policy.

At any time, you may unsubscribe from receiving any company marketing materials or otherwise change the materials you will receive by visiting the Preference Center. In the event you unsubscribe, you will still receive messages regarding your class attendance and other event-related logistics such as confirmation notices.

For Private Group Training orders/contracts that restrict or prohibit Management Concepts from marketing to students, those individuals with whom the company does not have a preexisting relationship (the “non-relationship students”) will not receive marketing communications for the duration of the order/contract. However, any students attending these group training classes who are already in our marketing database as a result of registering for a public training class or requesting specific information or communications will continue to receive marketing communications. Once the applicable order/contract ends, the non-relationship students will be placed into our marketing database unless a student unsubscribes from marketing activities through the Preference Center.

Any contact who has set preferences to opt out of marketing communications who then signals interest in receiving information from Management Concepts will be returned to the marketing database. Examples of such signals include registering for a Management Concepts public training class or webinar, requesting information from our website, or agreeing to allow Management Concepts to scan a badge at an industry event or tradeshow. Such activities would be treated as an opt-in for marketing communications. Any contact may choose to opt out of marketing communications at any time by unsubscribing.

Nondiscrimination Policy for Course Attendees

It is Management Concepts policy to provide training opportunities to its customers and their employees who attend the company’s courses without regard to, and does not discriminate on the basis of:

  • Race
  • Color
  • National Origin
  • Religion
  • Age
  • Sex (including pregnancy, gender identity, and sexual orientation),
  • Disability 
  • Genetic Information
  • Veteran status
  • Any other reason as provided by applicable Federal, state or local statute/regulation.

Moreover, Management Concepts expressly prohibits any form of discriminatory harassment conduct based on a protected characteristic where such conduct creates a hostile environment or where enduring such conduct becomes a condition of continued access to a company’s training program or a training related decision about a course attendee. 

Issues regarding this policy may be submitted to Contact our CEO | Management Concepts.

Information About Coaching

Coaching Sessions

Each coaching session will be approximately 60 minutes in duration. See FAQs for specific details on the timing of how each session will be addressed. The pricing for each coaching package includes all costs associated with the service including program administration and coach preparation time.

Payment and Pricing

  • Payment for each coaching package must be paid in full, in advance.
  • We accept the following forms of payment which can be processed through Management Concepts eCommerce portal: credit card (American Express, VISA, MasterCard); government purchase card; and electronic funds transfer (EFT). As permitted by GSA SmartPay Bulletin No. 17, payment by credit card will incur a surcharge of 2.5%. To avoid the additional charge, you may pay by electronic or physical check.
  • We also accept government SF-182 forms and government purchase orders. Both of these will be invoiced prior to the start of the delivery of the purchased coaching package. To submit an SF-182 or purchase order, please contact an Account Representative at 833.578.8466

Scheduling and Delivery of Coaching Sessions

  • All coaching sessions must be completed within 12 months. Failure to complete all sessions within 12 months will result in forfeiture of the remaining coaching sessions.
  • Payments are non-refundable following the delivery of the first session of your purchased coaching package. A coach’s availability is reserved for the customer once the full schedule of sessions has been established. The schedule of sessions may not exceed 12 months, and the availability of the coach will be reserved for that time period. The scheduling of sessions will be in accordance with these terms and conditions. Due to the reservation of a coach’s availability during the 12 month delivery period, once the schedule of coaching sessions has been established, a coach’s time cannot be repurposed for other assignments. The coaching sessions purchased are unique to the individual for whom the services are purchased. The services cannot be transferred to any other customer staff.
  • The full schedule of coaching sessions to be delivered in the 12 month period will be established by mutual agreement.
  • Sessions may be rescheduled at no charge with written notice received at least one business day before the session start time. If a session is not rescheduled in this time period, that session will be forfeited.
  • Missed sessions due to by an unforeseen emergency may be rescheduled at no cost (limited to one [1] occurrence) at the discretion of Management Concepts.

Confidentiality

All Management Concepts coaching services will be provided in accordance with the International Coach Federation (ICF) Code of Ethics.  Unless otherwise required with the coaching sponsor, information obtained during a coaching session will be kept in the strictest confidence and not released to the coaching sponsor.  Only general summaries, trends, and themes will be released to a coaching sponsor.  If a coaching order requires a different disclosure of client information, Management Concepts will advise the client of the information that will be disclosed to the sponsor prior to conducting a coaching session. 

Disclaimer

All coaching packages are designed to provide educational information in regard to the subject matter covered during the delivered coaching sessions. Such packages are sold with the understanding that Management Concepts is not engaging in rendering legal advice or other professional service.

Coaching services provided by Management Concepts are designed to support personal and professional development and are not a substitute for counseling or therapy. Coaching focuses on setting and achieving goals, enhancing performance, and fostering growth. It is distinct from counseling or therapy, which address emotional or psychological issues. Participants acknowledge that coaching is not intended to diagnose or treat mental health conditions, and any such concerns should be directed to a qualified mental health professional.

Individual Conduct Policy for Coaching

Individuals in our coaching programs are required to maintain respectful and professional conduct with coaches and staff.