Frequently Asked Questions

Your registration method will depend on your payment preferences.

You can register online when paying by credit card, debit card, or electronic check. If using a purchase order or SF 182, email customer service at [email protected], and they will process your registration(s).

If your agency requires an invoice to obtain training or funding approval, please contact customer service at 888.545.8571 or [email protected].

Bulk Buy discounts are available starting at 5 registrations placed on the same order. For more information, contact customer service at 888.545.8571 or [email protected].

We offer several flexible discount programs to serve your agency’s needs. See our Bulk Course Purchases page for more information.

Yes. Management Concepts has negotiated with the General Services Administration to ease the procurement process and provide special pricing for federal government employees who wish to attend Private Group Training or agencies that wish to purchase 5 or more Bulk Buy class registrations.

Electronic materials are included for all courses. Upon request, printed copies can be provided for a fee by contacting customer service at 888.545.8571 or [email protected].

We can customize training for your organization with our Private Group Training offering, which can be held at your location, our training facility, or virtually. In addition, we offer a variety of scalable, targeted Custom Learning Solutions — from lightly tailored or 100% custom-developed courses to Learning Portals and more.

Find the answer in our Terms and Conditions.

A full list of the requirements for online classes can be found here.

In person open enrollment classes are generally held at one of several locations operated by Management Concepts. See the full list here. Your enrollment confirmation email will show the location of your class. Private Group classes may be held at one of these locations or at a location operated by your agency. See your enrollment confirmation email for details.

Find the answer in our  Terms and Conditions.

Management Concepts has implemented a 2.5% surcharge for Open Enrollment registrations paid with a credit card, which is permitted by the  GSA SmartPay Smart Bulletin No. 17.

This surcharge is the amount that the credit card companies charge Management Concepts for processing transactions. Customers can avoid the surcharge by paying with a physical check or EFT/electronic check.

Please refer to our Terms and Conditions for Open Enrollment Training.

Refunds are made upon request only for registrations cancelled 14 calendar days or more prior to the class start date. Credits granted can be used for any future class.

Yes. The Government Accountability Office (GAO) states that it is permissible to use this year’s funds for training that is scheduled for the following fiscal year, which includes Open Enrollment courses and contracted Private Group Training courses.

The Comptroller General’s Decision (B-238940) permits use of current fiscal year funds to pay for training during the next fiscal year if the following 3 conditions are met:

The training meets a bona fide need of the current fiscal year

Scheduling of the course(s) must be beyond the agency’s control

The time between procurement and performance must not be excessive

It is best to consult your contracting officer for your agency’s specific policy regarding the use of end-of-year funds. We are available to assist you in scheduling your training and to answer any questions you might have about utilizing unobligated funds. For more information, contact customer service at 888.545.8571 or [email protected].

The decision to confirm or cancel a class is made on a rolling basis but no later than 2 weeks prior to the class start date. You will receive email notification of the class confirmation or cancellation. For classes designated as Guaranteed to Run on the schedule, no confirmation notification is required as the class will not be cancelled.

You will receive an email notification that will include information about pre-work (if applicable). You can also refer to the course description page.

You must fulfill attendance and participation requirements and complete all graded activities and exams. Requirements for specific courses may vary and are noted in the course descriptions.

For most of our courses, you can earn credits from more than 1 authorizing body. Learn more about Continuing Education Credits.

You should attend the class based on the scheduled hours according to the official class agenda.

Management Concepts training is focused on covering the learning objectives of the course. You will need to attend the entirety of the class to ensure you meet the required learning objectives.

For in-person classes, please note that you should schedule your departure time after the course’s scheduled end time.

For Open Enrollment classes, hours are shown in Eastern Standard Time on the course page in the Upcoming Start Dates section. You can also find your class hours in your confirmation email.

All our courses have breaks incorporated into the learning schedules. You can count on at least 1 morning break, time for lunch, and at least 1 afternoon break.

In case of illness or unavoidable emergency that results in partial attendance, makeup class time may possibly be accommodated via another class session, depending on space availability. For assistance, contact customer service at 888.545.8571 or [email protected].

For Private Group Training classes and programs, you should contact your agency training program manager.

See our Terms and Conditions for Student No-Show for Open Enrollment Training. If you know you cannot attend ahead of the class time, please contact customer service at 888.545.857 or c[email protected] to discuss your options.

Virtual classes will run as scheduled.

In-person classes at the Washington, DC location follow the federal government’s Office of Personnel Management (OPM) Washington, DC area operating status for inclement weather. other areas will be handled on a case-by-case basis. We make every effort to notify students via email and an update on our website.

For any other circumstances, please contact customer service at 888.545.8571 or  [email protected].

Courses that have exams or graded activities will have information posted on that course’s webpage.

If you did not achieve the minimum score on an exam and you are eligible to retest, you will receive an email notification explaining how to proceed. You are allowed 1 opportunity to retest, which must be completed within 3 months of the class end date. We recommend retesting as soon as possible, while the material is still fresh.

Note: Some Private Group Training courses do not allow retesting based on the agency’s preference.

Course materials are available online for 1 year from the class or program end date. We recommend downloading the materials so you can reference them in the future.

If you fulfill attendance and participation requirements, and pass all graded activities and exams, you will receive a PDF copy of your Certificate of Completion by email within 2 weeks of the class end date.

You can complete your course evaluation with a Course Feedback Form.

You can request accommodations by contacting customer service at 888.545.8571 or [email protected]. Please ensure that you make your request at least 2 weeks prior to your class date. For more information, see the Student Nondiscrimination Policy in our Terms and Conditions.

If you experience accessibility issues, please contact customer service at 888.545.8571 or [email protected]. Provide as much detail as possible about the issue, including the product or service involved, the nature of the difficulty, and any specific circumstances. We take these reports seriously and work diligently to address them.